1. Acceptance of Terms
By registering for an account, accessing any portion of the phfan website (phfan.cam), or using any services made available by phfan — including but not limited to casino games, live dealer tables, slots, bingo, and sports betting — you confirm that you have read, understood, and agree to be legally bound by these Terms & Conditions, together with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.
If you access phfan on behalf of another person or entity, you represent and warrant that you have the authority to bind that person or entity to these terms. phfan reserves the right to amend these Terms & Conditions at any time. Continued use of the platform following notification of any change constitutes your acceptance of the revised terms.
2. Eligibility & Age Verification
To use phfan, you must satisfy all of the following requirements at the time of registration and at all times thereafter:
- You must be a natural person (not a corporation or automated bot).
- You must be at least 21 years of age. Under Philippine law and PAGCOR regulations, participation in casino-style gambling is restricted to individuals who are 21 years old and above.
- You must be physically located in the Philippines or in a jurisdiction where online gambling is lawful at the time of play.
- You must not be a current employee, director, officer, consultant, or immediate family member of a phfan employee or business partner.
- You must not be subject to a self-exclusion order or cooling-off period with phfan or any affiliated gaming platform.
phfan employs Know-Your-Customer (KYC) procedures to verify the identity and age of all players. We may request a valid government-issued ID (e.g., Philippine passport, SSS card, driver's license, UMID) at any point. Failure to provide satisfactory verification documents may result in suspension of your account and withholding of any pending withdrawals until the matter is resolved.
3. Account Registration
Each player may hold only one (1) active account at phfan. Creating duplicate accounts ("multi-accounting") is strictly prohibited and may result in permanent ban and forfeiture of all associated funds.
3.1 Accuracy of Information
When registering, you agree to provide accurate, current, and complete information. This includes your legal full name, date of birth, valid email address, and Philippine mobile number. You are responsible for keeping your registration information up to date. phfan cannot be held liable for losses arising from outdated or incorrect information provided by you.
3.2 Account Security
Your username and password are confidential. You must not share your login credentials with any third party. phfan will never ask for your password by email, SMS, or live chat. If you suspect unauthorized access to your account, you must notify us immediately at [email protected] and change your password without delay. phfan is not liable for any loss arising from unauthorized account access due to your failure to safeguard your credentials.
3.3 Account Dormancy
An account is considered dormant if there has been no login or wagering activity for a continuous period of twelve (12) months. phfan may charge a monthly maintenance fee of ₱50 against any dormant account balance, provided the balance is positive. Players will be notified by email prior to any deduction.
4. Deposits & Withdrawals
phfan supports a range of Philippine-friendly payment methods including GCash, PayMaya, BPI, BDO, and Metrobank. All transactions are processed in Philippine Peso (PHP).
4.1 Deposits
The minimum deposit amount is ₱100. Deposits are generally credited to your account within minutes of successful payment confirmation. phfan does not charge fees on standard deposits, though your payment provider may apply its own transaction fees.
4.2 Withdrawals
The minimum withdrawal amount is ₱500. Withdrawal requests are processed within 1–3 business days, subject to completion of KYC verification. All withdrawals must be made to an account or e-wallet registered in your own name. phfan reserves the right to require additional documentation before approving large withdrawal requests.
4.3 Currency & Conversion
All accounts are denominated in Philippine Peso (PHP). If a deposit is made in another currency, conversion will be applied at the prevailing exchange rate at the time of the transaction, and any associated conversion fees are borne by you.
4.4 Anti-Money Laundering
phfan complies with all applicable Philippine anti-money laundering (AML) laws, including the Anti-Money Laundering Act of 2001 (Republic Act No. 9160) and its amendments. We are required to report suspicious transactions to the Anti-Money Laundering Council (AMLC). Deposits made without playing will not be refunded; such funds may be held pending investigation.
5. Bonuses & Promotions
phfan offers various bonuses and promotional offers to both new and existing players. All promotions are subject to their individual terms, which are published on the respective promotion page. The following general rules apply to all bonuses unless explicitly stated otherwise:
- Bonus funds are credited separately from real-money funds and must be wagered a minimum number of times (the "wagering requirement") before any winnings derived from bonus funds can be withdrawn.
- The standard wagering requirement for welcome bonuses is 30× (thirty times) the combined deposit and bonus amount, unless stated otherwise.
- Bonus abuse — including but not limited to using multiple accounts to claim the same bonus — will result in account termination and forfeiture of all bonus-related winnings.
- phfan reserves the right to modify, suspend, or cancel any promotion at any time without prior notice, provided that any player who has already accepted a bonus will continue to be bound by the terms applicable at the time of acceptance.
- Bonuses are non-transferable and have no cash value outside of phfan.
- Certain game categories (e.g., live casino, specific jackpot slots) may contribute at a reduced rate or not at all toward wagering requirements — details are specified per promotion.
6. Gameplay & Fair Play
All games available on phfan are powered by certified Random Number Generator (RNG) technology, ensuring that outcomes are entirely random and cannot be predicted or manipulated. Game results are independently tested and audited on a regular basis.
In the event of a disconnection or system failure during a game, phfan's server-side records of game state will be considered the definitive record. Interrupted rounds will be resolved based on these server records, and phfan will make reasonable efforts to ensure that no player is unfairly disadvantaged by technical disruptions.
By participating in games on phfan, you acknowledge that the house edge is a natural feature of all casino games and that gambling does not constitute a reliable source of income. phfan encourages all players to gamble responsibly and within their financial means.
7. Prohibited Activities
The following activities are strictly prohibited on phfan and may result in immediate account suspension, permanent ban, and/or legal action:
- Using automated software, bots, scripts, or any artificial intelligence to play games or exploit platform features.
- Colluding with other players to gain an unfair advantage, particularly in poker or live dealer games.
- Engaging in any form of money laundering, fraud, or any activity that violates Philippine law.
- Creating multiple accounts to circumvent betting limits, claim bonuses multiple times, or evade a self-exclusion.
- Attempting to reverse-engineer, hack, or otherwise interfere with the platform's software or security systems.
- Misrepresenting your identity, age, or jurisdiction when registering or during KYC verification.
- Harassing, abusing, or threatening phfan staff or other players through any communication channel.
8. Intellectual Property
All content on phfan — including but not limited to logos, trademarks, game graphics, software, text, images, audio, and video — is the proprietary property of phfan or its licensors and is protected by applicable intellectual property laws in the Philippines and internationally.
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the platform for personal, non-commercial entertainment purposes only. You may not copy, reproduce, distribute, modify, or create derivative works based on any phfan content without prior written consent.
9. Limitation of Liability
To the fullest extent permitted by applicable Philippine law, phfan, its directors, officers, employees, affiliates, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, or loss of goodwill, arising from:
- Your use of, or inability to use, the phfan platform or any of its services.
- Any unauthorized access to or alteration of your account or personal data not resulting from phfan's gross negligence.
- Technical failures, server downtime, or game malfunctions beyond phfan's reasonable control.
- Any decision you make based on information provided on the platform.
phfan's total aggregate liability to any player for any claim arising under or related to these Terms & Conditions shall not exceed the total amount deposited by that player in the thirty (30) days preceding the event giving rise to the claim.
10. Privacy & Data
phfan is committed to protecting your personal information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines. We collect, store, and process your personal data strictly for purposes related to account management, KYC verification, regulatory compliance, fraud prevention, and improving your experience on the platform.
We do not sell your personal data to third parties. For full details on how we handle your information, your rights as a data subject, and our data retention practices, please review our Privacy Policy.
11. Suspension & Termination
phfan reserves the right to suspend or permanently close any account at its sole discretion if:
- A breach of these Terms & Conditions is detected or reasonably suspected.
- A player is found to be under 21 years of age.
- Fraudulent, collusive, or money-laundering activity is identified.
- A player has requested self-exclusion under our Responsible Gaming framework.
- We are required to do so by a competent regulatory or law enforcement authority.
You may request voluntary account closure at any time by contacting [email protected]. Upon account closure, any remaining real-money balance (after deduction of applicable bonus funds that have not met wagering requirements) will be refunded to your verified payment method within 5 business days.
12. Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising from or relating to these terms or your use of phfan shall be subject to the exclusive jurisdiction of the appropriate courts of the Philippines, without regard to conflict-of-law principles.
phfan operates in compliance with applicable Philippine gaming regulations. References to PAGCOR (Philippine Amusement and Gaming Corporation) standards reflect our commitment to responsible and lawfully conducted online gaming operations.
13. Changes to These Terms
phfan may update these Terms & Conditions from time to time to reflect changes in our services, business operations, or applicable law. When material changes are made, we will notify registered players via email and/or a prominent notice on the platform at least seven (7) days before the changes take effect.
Your continued use of phfan after the effective date of any revision constitutes your acceptance of the updated terms. If you do not agree to the revised terms, you must stop using the platform and may request account closure per Section 11 above.
14. Contact Information
If you have questions, concerns, or complaints regarding these Terms & Conditions, please reach out to our support team:
- Email: [email protected]
- Live Chat: Available 24/7 through the phfan platform
- Support Hours: 24 hours a day, 7 days a week (English & Tagalog)
- Response Time: Within 24 hours for email; immediate for live chat
Our support team serves players across Manila, Cebu, Davao, Quezon City, Makati, and throughout the Philippines. We are committed to resolving all player concerns promptly and fairly.